A leading luxury hotel chain with 50+ properties across North America was struggling with manual procurement processes that were taking 3+ weeks per quote, resulting in lost opportunities and frustrated brand partners.
The procurement team was overwhelmed with manual PIP processing, inconsistent brand compliance checking, and zero visibility into their quote pipeline. Each PIP required manual parsing, room-by-room specification mapping, and individual vendor outreach - a process that often took 21+ days.
We implemented a comprehensive PIP-to-Quote automation system with AI-powered document parsing, automated Room Matrix generation, and real-time Control Tower dashboards.
Automated extraction of scope, specifications, and requirements from brand PIPs
Intelligent mapping of specifications to room types with brand compliance checking
Real-time visibility into quote pipeline, bottlenecks, and performance metrics
Seamless connection between HubSpot CRM, ERP system, and vendor platforms
Within 8 weeks of implementation, the hotel chain achieved dramatic improvements across all key metrics, transforming their procurement operation from a bottleneck into a competitive advantage.
The transformation enabled the hotel chain to handle 140% more quote volume while improving quality and speed. Annual revenue impact exceeded $12M through improved win rates and faster market response.
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